Frequently Asked Questions
Everything you need to know about bringing light and style to your home.
What is the typical shipping timeframe for furniture items?
Standard shipping for home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on Aglow lighting fixtures?
Yes, all Aglow lighting products come with a 2-year limited warranty covering manufacturing defects and electrical components to ensure your home stays bright.
What is your return policy for home textiles?
We accept returns on unused textiles, such as rugs and pillows, within 30 days of delivery. Items must be in their original packaging and free from signs of use.
Are your wood products sustainably sourced?
Sustainability is at our core. 90% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link and estimated delivery date to help you plan for its arrival.
Do you provide assembly services for large furniture?
We offer optional assembly services for an additional fee at checkout. Our professional team will handle the setup and remove all packaging materials for you.